PRIVACY
How Arthur handles your information
How Arthur handles your information
How Arthur handles your information
Effective August 25, 2026
Arthur is a phone companion for older adults. We built it to be useful and trustworthy, which means being plain about what we collect, why, and who can see it. This page explains that in straightforward terms.
Arthur is a phone companion for older adults. We built it to be useful and trustworthy, which means being plain about what we collect, why, and who can see it. This page explains that in straightforward terms.
Who we are
Who we are
Who we are
Arthur is operated by Arthur Studios (“Arthur,” “we,” “us”). Arthur reaches people by phone call and text message. There is no app to install and no device to set up. If you have a question about anything here, contact us at privacy@tryarthur.ai.
Arthur is operated by Arthur Studios (“Arthur,” “we,” “us”). Arthur reaches people by phone call and text message. There is no app to install and no device to set up. If you have a question about anything here, contact us at privacy@tryarthur.ai.
Information we collect
Information you give us
Account details — the name and phone number of the person Arthur will be calling, and the name and contact details of any family member or caregiver who helps set up or manage the account.
Onboarding details — information shared when an account is created or during Arthur’s first conversations, such as preferences, interests, the devices in the home, and topics the person wants help with.
Information created when you use Arthur
Call transcripts and summaries — Arthur converts calls to text in real time to provide the service and stay personalized. Arthur does not currently record or store call audio. If audio recording is introduced in the future, we will update this policy and obtain consent before enabling it.
Conversation notes — call transcripts are summarized so Arthur can remember context across conversations (for example, a name, a recurring concern, or a device that needed troubleshooting).
Text messages — the content of SMS messages sent to and from Arthur.
Device information — details about the household devices Arthur helps with, kept so troubleshooting can be specific rather than generic.
Usage information — basic records such as call times, length, and frequency.
How we use information
To provide the service — answering and placing calls, sending and receiving texts, helping with technology questions, reviewing possible scams, and having conversations.
To personalize Arthur for the individual — remembering their name, preferences, past conversations, and ongoing concerns so each call feels continuous rather than starting from scratch.
To improve quality and reliability — reviewing call performance to make Arthur clearer, more patient, and more helpful.
To keep the service safe — detecting misuse and protecting people who use Arthur.
Messaging consent and opting out
Information we collect
Information you give us
Account details — the name and phone number of the person Arthur will be calling, and the name and contact details of any family member or caregiver who helps set up or manage the account.
Onboarding details — information shared when an account is created or during Arthur’s first conversations, such as preferences, interests, the devices in the home, and topics the person wants help with.
Information created when you use Arthur
Call transcripts and summaries — Arthur converts calls to text in real time to provide the service and stay personalized. Arthur does not currently record or store call audio. If audio recording is introduced in the future, we will update this policy and obtain consent before enabling it.
Conversation notes — call transcripts are summarized so Arthur can remember context across conversations (for example, a name, a recurring concern, or a device that needed troubleshooting).
Text messages — the content of SMS messages sent to and from Arthur.
Device information — details about the household devices Arthur helps with, kept so troubleshooting can be specific rather than generic.
Usage information — basic records such as call times, length, and frequency.
How we use information
To provide the service — answering and placing calls, sending and receiving texts, helping with technology questions, reviewing possible scams, and having conversations.
To personalize Arthur for the individual — remembering their name, preferences, past conversations, and ongoing concerns so each call feels continuous rather than starting from scratch.
To improve quality and reliability — reviewing call performance to make Arthur clearer, more patient, and more helpful.
To keep the service safe — detecting misuse and protecting people who use Arthur.
Messaging consent and opting out
When someone enrolls, they agree to receive calls and text messages from Arthur at the number provided, including check-in calls, reminders, and conversation. Message frequency varies. Message and data rates may apply.
You can opt out of text messages at any time by replying STOP, or stop calls by saying “stop” on a call or contacting us. We do not share phone numbers with third parties for their own marketing.
Who we share information with
We do not sell personal information. We share it only in these situations:
Family members and caregivers
Arthur does not currently share conversation content, summaries, or activity data with family members or caregivers. If a caregiver helped set up the account, they may have basic account details (name, phone number) but do not have visibility into calls or conversations.
Service providers that make Arthur work
Arthur runs on trusted providers that process information on our behalf, under contracts that limit them to providing their service to us. These include the companies that handle phone and text delivery, convert speech to text, generate Arthur's responses, produce Arthur's voice, and store and host data securely. They are not permitted to use the information for their own purposes. In particular, conversations are not used to train shared AI models outside of Arthur — the provider that powers Arthur's conversation ability operates under commercial terms that exclude our data from that kind of use by default.
Legal and safety
We may disclose information if required by law, or if we believe in good faith that doing so is necessary to protect the safety of a person using Arthur or others.
How long we keep information
We keep account information for as long as the account is active. Transcripts and conversation notes are kept so Arthur can stay personalized. You can ask us to delete this information at any time (see below).
Your choices and rights
Access or correct — you can ask what we hold about an account and ask us to correct it.
Delete — you can ask us to delete an account and its associated transcripts and notes.
Stop messages — reply STOP to texts, or ask us to stop calls.
To make any of these requests, contact privacy@tryarthur.ai. We will verify the request with the account holder before acting on it.
Security
We use reasonable technical and organizational measures to protect information, including access controls and encryption in transit. No system is perfectly secure, but we take the trust of older adults and their families seriously and design with that responsibility in mind.
Children
Arthur is intended for adults. It is not directed to children and we do not knowingly collect information from children.
Changes to this policy
We may update this policy as Arthur grows. When we make material changes, we will update the effective date above and, where appropriate, notify account holders.
Contact us
Questions about privacy, or a request to access or delete information, can be sent to privacy@tryarthur.ai.
Who we share information with
We do not sell personal information. We share it only in these situations:
Family members and caregivers
Arthur does not currently share conversation content, summaries, or activity data with family members or caregivers. If a caregiver helped set up the account, they may have basic account details (name, phone number) but do not have visibility into calls or conversations.
Service providers that make Arthur work
Arthur runs on trusted providers that process information on our behalf, under contracts that limit them to providing their service to us. These include the companies that handle phone and text delivery, convert speech to text, generate Arthur's responses, produce Arthur's voice, and store and host data securely. They are not permitted to use the information for their own purposes. In particular, conversations are not used to train shared AI models outside of Arthur — the provider that powers Arthur's conversation ability operates under commercial terms that exclude our data from that kind of use by default.
Legal and safety
We may disclose information if required by law, or if we believe in good faith that doing so is necessary to protect the safety of a person using Arthur or others.
How long we keep information
We keep account information for as long as the account is active. Transcripts and conversation notes are kept so Arthur can stay personalized. You can ask us to delete this information at any time (see below).
Your choices and rights
Access or correct — you can ask what we hold about an account and ask us to correct it.
Delete — you can ask us to delete an account and its associated transcripts and notes.
Stop messages — reply STOP to texts, or ask us to stop calls.
To make any of these requests, contact privacy@tryarthur.ai. We will verify the request with the account holder before acting on it.
Security
We use reasonable technical and organizational measures to protect information, including access controls and encryption in transit. No system is perfectly secure, but we take the trust of older adults and their families seriously and design with that responsibility in mind.
Children
Arthur is intended for adults. It is not directed to children and we do not knowingly collect information from children.
Changes to this policy
We may update this policy as Arthur grows. When we make material changes, we will update the effective date above and, where appropriate, notify account holders.
Contact us
Questions about privacy, or a request to access or delete information, can be sent to privacy@tryarthur.ai.